# Support triage answer key

Keep this document out of the agent input. These labels encode the generator's rules; they are not independently reviewed support decisions.

```jsonl
{"ticketId": "tkt_northstar_desk_00001", "expectedActions": ["escalate-to-human-lead", "send-sla-apology-and-new-eta", "verify-billing-ledger-and-subscription-state"], "priority": "urgent", "slaBreached": true}
{"ticketId": "tkt_cedar_relay_00002", "expectedActions": ["send-guided-setup-steps"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00003", "expectedActions": ["escalate-to-human-lead", "verify-billing-ledger-and-subscription-state"], "priority": "urgent", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00004", "expectedActions": ["confirm-export-scope-and-consent-boundary"], "priority": "low", "slaBreached": false}
{"ticketId": "tkt_cedar_relay_00005", "expectedActions": ["send-guided-setup-steps"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_bright_harbor_00006", "expectedActions": ["check-identity-provider-and-session-logs"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00007", "expectedActions": ["verify-billing-ledger-and-subscription-state"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_cedar_relay_00008", "expectedActions": ["escalate-to-human-lead", "send-sla-apology-and-new-eta", "check-identity-provider-and-session-logs"], "priority": "normal", "slaBreached": true}
{"ticketId": "tkt_cedar_relay_00009", "expectedActions": ["request-redacted-webhook-delivery-id"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_cedar_relay_00010", "expectedActions": ["verify-billing-ledger-and-subscription-state"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00011", "expectedActions": ["confirm-export-scope-and-consent-boundary"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_orchid_lab_00012", "expectedActions": ["check-identity-provider-and-session-logs"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00013", "expectedActions": ["escalate-to-human-lead", "send-sla-apology-and-new-eta", "confirm-export-scope-and-consent-boundary"], "priority": "normal", "slaBreached": true}
{"ticketId": "tkt_orchid_lab_00014", "expectedActions": ["check-identity-provider-and-session-logs"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00015", "expectedActions": ["capture-reproduction-steps-and-affected-version"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_orchid_lab_00016", "expectedActions": ["escalate-to-human-lead", "capture-reproduction-steps-and-affected-version"], "priority": "urgent", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00017", "expectedActions": ["confirm-export-scope-and-consent-boundary"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_orchid_lab_00018", "expectedActions": ["escalate-to-human-lead", "send-sla-apology-and-new-eta", "request-redacted-webhook-delivery-id"], "priority": "high", "slaBreached": true}
{"ticketId": "tkt_northstar_desk_00019", "expectedActions": ["confirm-export-scope-and-consent-boundary"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00020", "expectedActions": ["confirm-export-scope-and-consent-boundary"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_cedar_relay_00021", "expectedActions": ["verify-billing-ledger-and-subscription-state"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00022", "expectedActions": ["request-redacted-webhook-delivery-id"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00023", "expectedActions": ["check-identity-provider-and-session-logs"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00024", "expectedActions": ["verify-billing-ledger-and-subscription-state"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_orchid_lab_00025", "expectedActions": ["verify-billing-ledger-and-subscription-state"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00026", "expectedActions": ["escalate-to-human-lead", "send-sla-apology-and-new-eta", "verify-billing-ledger-and-subscription-state"], "priority": "normal", "slaBreached": true}
{"ticketId": "tkt_cedar_relay_00027", "expectedActions": ["escalate-to-human-lead", "request-redacted-webhook-delivery-id"], "priority": "urgent", "slaBreached": false}
{"ticketId": "tkt_orchid_lab_00028", "expectedActions": ["escalate-to-human-lead", "send-sla-apology-and-new-eta", "capture-reproduction-steps-and-affected-version"], "priority": "normal", "slaBreached": true}
{"ticketId": "tkt_copper_kite_00029", "expectedActions": ["verify-billing-ledger-and-subscription-state"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_orchid_lab_00030", "expectedActions": ["request-redacted-webhook-delivery-id"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00031", "expectedActions": ["request-redacted-webhook-delivery-id"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_bright_harbor_00032", "expectedActions": ["escalate-to-human-lead", "capture-reproduction-steps-and-affected-version"], "priority": "urgent", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00033", "expectedActions": ["confirm-export-scope-and-consent-boundary"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_bright_harbor_00034", "expectedActions": ["check-identity-provider-and-session-logs"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00035", "expectedActions": ["request-redacted-webhook-delivery-id"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00036", "expectedActions": ["verify-billing-ledger-and-subscription-state"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_cedar_relay_00037", "expectedActions": ["check-identity-provider-and-session-logs"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00038", "expectedActions": ["check-identity-provider-and-session-logs"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00039", "expectedActions": ["request-redacted-webhook-delivery-id"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00040", "expectedActions": ["request-redacted-webhook-delivery-id"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_bright_harbor_00041", "expectedActions": ["escalate-to-human-lead", "send-sla-apology-and-new-eta", "verify-billing-ledger-and-subscription-state"], "priority": "normal", "slaBreached": true}
{"ticketId": "tkt_orchid_lab_00042", "expectedActions": ["capture-reproduction-steps-and-affected-version"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_cedar_relay_00043", "expectedActions": ["escalate-to-human-lead", "send-sla-apology-and-new-eta", "send-guided-setup-steps"], "priority": "normal", "slaBreached": true}
{"ticketId": "tkt_northstar_desk_00044", "expectedActions": ["send-guided-setup-steps"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_orchid_lab_00045", "expectedActions": ["verify-billing-ledger-and-subscription-state"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00046", "expectedActions": ["escalate-to-human-lead", "send-sla-apology-and-new-eta", "verify-billing-ledger-and-subscription-state"], "priority": "normal", "slaBreached": true}
{"ticketId": "tkt_copper_kite_00047", "expectedActions": ["check-identity-provider-and-session-logs"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_bright_harbor_00048", "expectedActions": ["confirm-export-scope-and-consent-boundary"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_bright_harbor_00049", "expectedActions": ["confirm-export-scope-and-consent-boundary"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_bright_harbor_00050", "expectedActions": ["check-identity-provider-and-session-logs"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00051", "expectedActions": ["verify-billing-ledger-and-subscription-state"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_bright_harbor_00052", "expectedActions": ["confirm-export-scope-and-consent-boundary"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_cedar_relay_00053", "expectedActions": ["escalate-to-human-lead", "verify-billing-ledger-and-subscription-state"], "priority": "urgent", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00054", "expectedActions": ["verify-billing-ledger-and-subscription-state"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_cedar_relay_00055", "expectedActions": ["escalate-to-human-lead", "send-sla-apology-and-new-eta", "request-redacted-webhook-delivery-id"], "priority": "high", "slaBreached": true}
{"ticketId": "tkt_orchid_lab_00056", "expectedActions": ["confirm-export-scope-and-consent-boundary"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_orchid_lab_00057", "expectedActions": ["verify-billing-ledger-and-subscription-state"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_bright_harbor_00058", "expectedActions": ["confirm-export-scope-and-consent-boundary"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00059", "expectedActions": ["send-guided-setup-steps"], "priority": "low", "slaBreached": false}
{"ticketId": "tkt_cedar_relay_00060", "expectedActions": ["send-guided-setup-steps"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_bright_harbor_00061", "expectedActions": ["verify-billing-ledger-and-subscription-state"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_cedar_relay_00062", "expectedActions": ["escalate-to-human-lead", "send-sla-apology-and-new-eta", "check-identity-provider-and-session-logs"], "priority": "urgent", "slaBreached": true}
{"ticketId": "tkt_copper_kite_00063", "expectedActions": ["verify-billing-ledger-and-subscription-state"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00064", "expectedActions": ["send-guided-setup-steps"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_cedar_relay_00065", "expectedActions": ["confirm-export-scope-and-consent-boundary"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00066", "expectedActions": ["send-guided-setup-steps"], "priority": "low", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00067", "expectedActions": ["check-identity-provider-and-session-logs"], "priority": "low", "slaBreached": false}
{"ticketId": "tkt_cedar_relay_00068", "expectedActions": ["confirm-export-scope-and-consent-boundary"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00069", "expectedActions": ["request-redacted-webhook-delivery-id"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_orchid_lab_00070", "expectedActions": ["escalate-to-human-lead", "confirm-export-scope-and-consent-boundary"], "priority": "urgent", "slaBreached": false}
{"ticketId": "tkt_cedar_relay_00071", "expectedActions": ["request-redacted-webhook-delivery-id"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00072", "expectedActions": ["send-guided-setup-steps"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00073", "expectedActions": ["send-guided-setup-steps"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00074", "expectedActions": ["verify-billing-ledger-and-subscription-state"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00075", "expectedActions": ["escalate-to-human-lead", "send-sla-apology-and-new-eta", "capture-reproduction-steps-and-affected-version"], "priority": "high", "slaBreached": true}
{"ticketId": "tkt_bright_harbor_00076", "expectedActions": ["capture-reproduction-steps-and-affected-version"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_bright_harbor_00077", "expectedActions": ["check-identity-provider-and-session-logs"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00078", "expectedActions": ["escalate-to-human-lead", "send-sla-apology-and-new-eta", "send-guided-setup-steps"], "priority": "normal", "slaBreached": true}
{"ticketId": "tkt_orchid_lab_00079", "expectedActions": ["verify-billing-ledger-and-subscription-state"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_cedar_relay_00080", "expectedActions": ["send-guided-setup-steps"], "priority": "low", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00081", "expectedActions": ["capture-reproduction-steps-and-affected-version"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_orchid_lab_00082", "expectedActions": ["capture-reproduction-steps-and-affected-version"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00083", "expectedActions": ["confirm-export-scope-and-consent-boundary"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00084", "expectedActions": ["confirm-export-scope-and-consent-boundary"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00085", "expectedActions": ["confirm-export-scope-and-consent-boundary"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_orchid_lab_00086", "expectedActions": ["verify-billing-ledger-and-subscription-state"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_cedar_relay_00087", "expectedActions": ["send-guided-setup-steps"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_bright_harbor_00088", "expectedActions": ["send-guided-setup-steps"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00089", "expectedActions": ["send-guided-setup-steps"], "priority": "low", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00090", "expectedActions": ["confirm-export-scope-and-consent-boundary"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00091", "expectedActions": ["confirm-export-scope-and-consent-boundary"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_orchid_lab_00092", "expectedActions": ["escalate-to-human-lead", "send-sla-apology-and-new-eta", "capture-reproduction-steps-and-affected-version"], "priority": "normal", "slaBreached": true}
{"ticketId": "tkt_northstar_desk_00093", "expectedActions": ["escalate-to-human-lead", "send-sla-apology-and-new-eta", "request-redacted-webhook-delivery-id"], "priority": "urgent", "slaBreached": true}
{"ticketId": "tkt_cedar_relay_00094", "expectedActions": ["escalate-to-human-lead", "send-sla-apology-and-new-eta", "verify-billing-ledger-and-subscription-state"], "priority": "normal", "slaBreached": true}
{"ticketId": "tkt_orchid_lab_00095", "expectedActions": ["send-guided-setup-steps"], "priority": "normal", "slaBreached": false}
{"ticketId": "tkt_orchid_lab_00096", "expectedActions": ["escalate-to-human-lead", "verify-billing-ledger-and-subscription-state"], "priority": "urgent", "slaBreached": false}
{"ticketId": "tkt_cedar_relay_00097", "expectedActions": ["verify-billing-ledger-and-subscription-state"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_copper_kite_00098", "expectedActions": ["request-redacted-webhook-delivery-id"], "priority": "high", "slaBreached": false}
{"ticketId": "tkt_northstar_desk_00099", "expectedActions": ["escalate-to-human-lead", "send-sla-apology-and-new-eta", "check-identity-provider-and-session-logs"], "priority": "normal", "slaBreached": true}
{"ticketId": "tkt_copper_kite_00100", "expectedActions": ["send-guided-setup-steps"], "priority": "low", "slaBreached": false}
```